Frequently Asked Questions

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 Is the availability calendar up to date?

Our online calendar is updated daily, but availability changes very quickly during the busy booking season. We will confirm availability with you when you call to reserve your cottage. If a date on the calendar in our booking section is coloured green, then that date has been booked. Please check back frequently for updates.

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What are the minimum booking durations?

Each of our cottages has a minimum booking duration for both low and high season periods. All of our cottages are available for one week minimum rentals during the high season and two night minimum during low season. You may find more details in our booking section.

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What are my costs/payments?

All cottage rates and prices are quoted in Canadian dollars. Payment is in Canadian funds only. A deposit on the rental is due within three business days of the booking date. When we receive this, we put the cottage on "hold" for you.

Depending on the cottage, there may be several other, optional charges for extra service, such as a cleaning service or equipment rental. Please contact us for more information about these extras.

The initial deposit of 30% is charged to your credit card (Mastercard or Visa) with the balance paid by cheque. A post-dated balance cheque (dated 6 weeks prior to occupancy) must be mailed to our office within 10 business days of the time of booking. All bookings made within 4 weeks of occupancy must be paid in full by certified cheque or valid credit card.

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What if I have to cancel ?

If you have to cancel, we would attempt to rebook the cottage on your behalf. If we are successful in doing so, we will refund any monies paid to us, less a non-refundable $200 cancellation fee. If we are not able to rebook the cottage, your deposit (or full payment if within the forty-five days prior to occupancy) are forfeit.

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What is a security/damage deposit?

The security/damage deposit is taken to ensure that the cottage is left in the same condition as it is found, including cleanliness. Park Avenue Cottages is responsible for checking the cottage before and after each booking but renters are expected to leave the cottage clean and undamaged. Renters are also expected to use a calling card or their own mobile phone for any long distance calls.

The security/damage deposit is provided to Park Avenue Cottages by way of by way of Bank Draft, Money Order or Cash at the time of booking as noted in the booking application form.

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How do I get the keys and find the cottage?

Cottages will have a lock box beside the door at the cottage. You will receive the combination for the lock box, along with a map and directions, approximately one week prior to the start of your holiday.

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What time of day do we check in and check out?

Most of our "high season" bookings start and end on Saturdays - to allow us to check the cottage between bookings.

Generally, the check in time is 2:00 pm and the check out time is 11:00 am. But please check your booking confirmation - some cottages have different times.

It is extremely important that you leave by the check out time, and not arrive earlier than the check in time. Failure to depart on time means we are rushed in our work and the next people checking in are delayed. We do thank you for your consideration.

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Do I have to clean the cottage?

The short answer is YES! One of our primary concerns in renting out our vacation homes is how the cottage will be left by renters. In most areas of Cottage Country, it is difficult to arrange cleaning services on a consistent basis. Therefore, we have found the only system that works consistently, is to require renters to clean the cottage prior to leaving. Basically, if you leave the cottage in the same condition as you found it, everyone will be happy. Cleaning supplies and equipment are always left at the cottage. As noted elsewhere, we will check the cottage between rentals to ensure that the cottage is in appropriate condition for your arrival but renters are responsible as noted above. Please refer to the Cottage Instructions.

Cleaning services may be available at an additional cost. The availability and cost for these additional services must be confirmed at the time of booking.

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What should I bring to the cottage?

Park Avenue recommends you bring the following:

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But why can't I bring Fido?

The dog/cat - not the phone... Some owners have allergies themselves, or concerns about damages, or their neighbour's peace of mind - so if the cottage is pet-restricted, please observe the restriction. Some cottage owners are ok with dogs, but not cats, and vice versa. Please check the Cottage Information Sheet Restrictions and please note - if pets are permitted - this permission is for ONE PET ONLY. If you expect to have more than one pet - please check with us to make sure make sure you are permitted to bring all of your pets.

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Can I have guests?

For many families, entertaining is part of cottage life. If that's the case for you, make sure the cottage you rent will accommodate the TOTAL group - guests, children, as well as your own family.

The MAXIMUM OCCUPANCY is clearly noted on the Cottage Information Sheet. It is the number of people the cottage can safely accommodate with respect to septic system, pumps, etc. We must pay extra care to the number of people at a cottage with respect to the wear and tear on the cottage systems, which are much more sensitive than our city dwellings.

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Can I use my cell/mobile phone?

We're pleased to announce that as of 2009 cell phones do work on Island at "I love View" cottage on the dock and out on a boat. However, you shouldn't assume that your cell phone will work throughout Cottage Country. Many areas of the province have little or no cellular service depending on the service provider. Check with your service provider to determine whether a specific area has service.

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Can I hook up my laptop?

While all of our cottages have telephone service, we cannot guarantee internet hookup for your laptop computer. Please check with us prior to booking to see if you will have this option available to you.

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What about long distance telephone charges?

Renters are responsible for all long distance telephone charges made from the cottage during their occupancy. Telephones are provided at all cottages, and you are welcome to use it for local calls - without charge. If you wish to make long distance calls, Park Avenue Cottages suggests you bring a calling card.

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How do I locate a marina for boat rentals and what about fishing?

First, check with us. We will probably have the necessary information on file for marina/rental facilities in the area of one of our cottages. You can also check for a marina at www.marinasontario.com . It's worth noting that some marinas do not handle rentals at all while others are limited to certain types of watercraft.

The nearest Ministry of Natural Resources (Ontario Ministry of Natural Resources) is your best source of information on fishing in the lake you'll be on. You can check with the local Chamber of Commerce or Tourist Information Center for their location.

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Can I drink the water at the cottage?

Most cottages use the lake as the primary source of water, including drinking water. We recommend you bring in some bottled water or boil the water prior to drinking, regardless of the water source, and whether or not it is filtered. Most owners bring in drinking water and we recommend that you do the same.

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What happens if the barbeque runs out of gas?

All of our cottages have propane barbeques. We will ensure that at least six BBQ tanks are full at the beginning of July. However, we do recommend that when heading to town kindly refill a tank when the six may be depleting. There usually isn't time for the owners to deal with refills when they check the cottage between bookings.

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What do we do about noisy neighbours?

Sometimes, but not very often, there will be a noisy neighbour, or someone on the lake with noisy watercraft, or even an unexpected construction project nearby. Unfortunately, there is little we can do in these circumstances, which like the weather, bugs and lake levels, are beyond everyone's control. Please refer to the Booking Policies & Conditions for owner responsibilities and renter expectations.

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What do we do with our garbage?

Cottage Life is very different than life in the city. Everything you bring up to the cottage has to be disposed of, one way or another, including garbage.

At most cottages, you have to bring your garbage to the local dump - and a dump pass may be required. Some dumps have recycling facilities. Some dumps have bag limits. All of them have odd hours of operation. A few cottages have curb side pick up. Park Avenue Cottages has green steel bins at each location so you may enjoy your vacation without taking your garbage with you on departure.

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What are safe boating regulations?

The Federal government produces a "Safe Boating Guide" which we encourage all renters to read. It covers the safety equipment required in ALL watercraft (including paddle boats and canoes) and covers the new Operator Competency Requirements that are being phased in over the next few years. Since 2002, all operators of motorized watercraft under 4 meters have been required to have proof of competency on board. And there are age restrictions for youth in place now. You will find one at Park Avenue Cottages for your viewing. You may also obtain a copy of this booklet by calling 1 800 267 6687 or visiting the Boating Safety web site. Safe Boating is Everyone's Business.

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What do I do if I have a question while I'm at the cottage?

If you have a question or a problem while you're at the cottage - by all means contact our office or the owner or the local/alternate contact noted on the Cottage Instructions. Park Avenue Cottages would much prefer to hear from you before a small problem turns into a bigger one.

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What kind of television reception will I get?

Television reception is almost non-existent in many parts of Cottage Country. DVDs and a VCR are available.   There is a satellite system, though it may have fewer channels than you are used to.

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What are the lake and river water levels?

In Ontario, many of the lakes are on controlled water systems such as the Trent-Severn Waterway System, and usually the water levels will change during the course of the year, sometimes dramatically. This will vary from lake to lake, river to river, and year to year depending on precipitation levels and waterway system requirements. We try to advise you about our lakes and rivers, and if our pictures were taken at a particularly "high" or "low" water level, we'll try and point that out too. But the bottom line - if you'll pardon the pun - is that we don't know, and cannot know or control the lake levels on your destination lake or river.

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What about cottage life of the four-legged kind?

Or eight-legged for that matter - flying, crawling, and scurrying animal and bug life are a part of Cottage Country. Life out there is usually pretty different from life down here in the city - after all, that's why you're going on vacation right? So relax, read a book - maybe a book on cottage country wildlife - and remember that most critters are more frightened of you than you are of them.

Seriously, it is important to observe some rules when vacationing up north. For example: don't leave food out on the kitchen counters or anywhere else. Ants and mice love your leftovers. Don't leave patio doors open, as chipmunks and squirrels - not to mention mice - are brazen little things and will enter at the slightest invitation. Lights at night will attract moths and other types of flying insects, some small enough to penetrate screens!

Mother nature, seasonal temperature variations, life cycles etc., can all create unexpected visitations. Again, part of cottage life that we all have to deal with. Check your Cottage Instructions for any notes about visiting wildlife. If you have questions or need help, by all means contact us. And have fun - it's all a part of Cottage Life.

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How long is the boat ride from the mainland to the I Love View Island Cottage?

Aboard Park Avenue's "Show-fered Divine Luxury Pontoon Boat": under three minutes . Via Seadoo or small aluminum boat: Under 60 seconds.

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Where do I leave my vehicle when renting the Island cottage?

Redstone Lake Public Boat Launch has a private parking lot with night lights for your safety.

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How do we return to the mainland on departure from I Love View Island Cottage?

Included with your Island rental is a departure pickup aboard Park Avenue's Luxury Pontoon Boat. Or you may depart using your very own boat/rental etc.

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Do I need a boat licence?

If you where born before 1970, you do not need a boat Licence.   Visit www.boatingsafety.gc.ca or call 1- 800 - 0 - CANADA for more information.

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Can I leave the Island at anytime to go to town/spa/shopping/skiing
etc.?

Yes! The cottage has a canoe/paddleboat and a 14ft aluminum boat with a 9 1/2 hp motor.

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What is a 'Bear Bin'?

A Bear Bin is green steel container for disposing all cottage rentors' waste. All Park Avenue Cottages are supplied with a Bear Bin for our rentors' convenience.

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How big is the Island?

Hunter Island on Redstone Lake is over 21 acres in size. I Love View shares this beautiful island with eight other
cottages.

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Are any of these properties for sale?

If you are interested in purchasing any of Park Avenue's properties, please contact us. We may give consideration to serious offers.

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Should we buy our food in Haliburton?

Haliburton Village has just opened a Large Valu-Mart Super Market with everything under the sun. We also suggest Bill.. at West Guilford's Shopping Centre he has a great meat selection for BBQ'ing at very good prices, and you can place an order ahead of time and pick it up on your way through. Beer and Wine is available as well. Call 705-754-2162 for more info.

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Is there good fishing on Kennisis Lake and Redstone Lake?

Yes, the lakes are very good fishing lakes. Lake Trout, White Fish, Large Mouth Bass. and Small Mouth Bass are fish most often caught on these lakes.

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Is the lake and river water nice to swim in?

Yes, both Kennisis and Redstone lakes are entirely spring fed lakes... very clean, clear and weed free in designated swimming areas.

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Are spa services offered to Renters as they relax at Park Avenue Cottages?

Yes, www.touchofgrace.ca will come to you to pamper you as you relax in the cottage! Some of the treatments they offer are: massage, hot rock massage, Reiki, waxing, manicures, pedicures. For more information, visit their website at www.touchofgrace.ca.

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